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FOIA Guidance and Fees
If you are seeking access to your consumer complaint file, please see the section "Privacy Act Guidance". FOIA processing guidelines do not apply.

How to Make a FOIA Request

To submit your request online click the "Sign In" link on the top right to sign in or register. Once logged in, click the "Submit a FOIA Request" link and complete the online form.   
  • As you navigate the "Sign In" procedures, please follow all prompts, look for red system warnings, and make sure that all required fields are completed.
  • If you have requested a document download as your method of delivery, you will receive an email telling you when those documents are available. In order to retrieve those documents, you will need to "Sign In" to the system and check the status of your request. Upon reaching that screen, you will see a small download icon next to your request status. Click there in order to download the documents relating to your case onto your computer.  When making a request to the OCC for records under the Freedom of Information Act, keep the following tips in mind.

Requests should:

  • Fully describe the records you seek. Provide enough detail so that the records can be located. Such detail should include descriptive information, timeframe, and location to be searched, etc. The FOIA clearly states that records must exist at the time the request is submitted to be considered. FOIA provides access to records; it is not a way to answer open-ended questions.  
  • Provide the full name, a full mailing address, email address and telephone number so that you may be contacted if we need additional information. The mailing address will also be used to contact you with our decision of whether or not your request will be granted. Failure to provide this information may result in your request not being processed.
  • Specify whether you want copies of the requested materials or whether you would like to make other arrangements to review the records.
  • Contain an agreement to pay fees associated with the processing of your request. If your request has potential to produce a huge amount of responsive documents, you will be notified. Some requests may require prepayment.
  • Upon receipt of the request, the OCC will generate an acknowledgment letter that summarizes the request, provides a case number, assigns an approximate due date, identifies the staff member assigned to the case, and the fee schedule associated with processing FOIA request.
  • The mailing address for submitting a FOIA request, if needed, is:  Frank Vance, OCC, Disclosure Services, 400 7th Street, SW, Suite 3E-218, Washington, DC 20219 

Time Frame

The 1996 amendments to the FOIA require agencies to determine if agency records can be released within 20 working days from the date the request was received in the office responsible for responding to such requests. The amendments also do away with the "first in, first out" concept and allow for multiple tracks for processing.

FOIA Fee Schedule 

FOIA identifies three categories of FOIA requesters 

Commercial User Requester

seek information for a use or purpose that furthers commercial, trade, or profit interests. These requesters are assessed charges which recover the full direct costs of searching, reviewing, and duplicating the records sought.

Educational, Non-commercial Scientific Institution Requesters and Representatives of the News Media

are not seeking records for commercial use, or represent the news media actively gathering information for an entity that is organized and operated to publish or broadcast news to the public. These requesters are billed for duplication costs. The first 100 pages are free.


are those who do not fit into one of the above categories. These requesters are charged fees to recover the full direct cost of searching for and duplicating records. The first 100 pages and the first two hours of search time are free.

The OCC publishes its FOIA fees as part of its normal Notice of Fees Issuance published and distributed annually. The current charges are $60 per hour and $.20 per page.

Keep in mind that FOIA provides for Fee Waivers in certain cases.  Consult 5 U.S.C. 552 or call the OCC's Public Liaison, Frank Vance, at (202) 649-6758 for additional information.